Neven Mimica, Member of the EC in charge of Consumer Policy, gave a press conference on the 2014 Consumer Markets Scoreboard. This 10th Scoreboard showed an improved performance across all consumer markets. This improvement was particularly marked for goods markets, while services continued to be the main sources of dissatisfaction.
The Consumer Markets Scoreboard tracked the performance of 52 consumer markets from second hand cars to holiday accommodation. The markets were ranked by consumers, in an EU-wide survey, based on 4 components: comparability of offers, trust in businesses, problems & complaints and satisfaction with businesses.
The key findings were: Market performance was improving; Goods markets were working considerably better than services markets; Banking services remained the most problematic sector; Telecom markets scored below average with scores well below the average for trust, choice of providers and overall consumer satisfaction; Public utilities, in particular electricity and gas, were also rated as below average by consumers; and Poor results for markets for second-hand cars and vehicle fuels continued to be marked with both well below average.