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Developing rural services

Part 3
Some tools


Tool sheet 5 Training to improve quality


In order to support the development of
public or private activities in the services
sector, the Region of Emilia-Romagna (Italy)
set up a vocational training programme for
all levels: it caters for assistants starting
in the sector right through to those who
already have some experience, by further
education and retraining.

This type of training is one of the priorities of the Region. Before launching the different types of training, a needs appraisal of the local structures and businesses is carried out by the municipal authorities.

Some of the modules used during the training have been reproduced here as examples of an approach aimed at improving the quality of services through staff training.

Example 1 - Training assistants to provide care for the elderly

Each training course brings together about 25 participants for a total duration of 350 hours, of which 130 are devoted to practical work. The programme targets potential operators in the sector who have not yet received any specific training. Possession of a vocational qualification certificate is one of the essential requirements for getting a job in this sector.

The training includes:

    Module A (40 hours): institutional context and professional profile of the assistant/operator. The module includes elements of sociology, social and hygiene legislation, organisation of services, etc.;

    Module B (68 hours): users of the service, typology and major problems. The module contains social work methods, some elements of psychology, psychiatry and geriatric care;

    Module C (48 hours): assistance for people and their families. The module contains training on nursing assistance among them rehabilitation therapies and home economics;

    Module D (64 hours): management of inter-personal relations. This module targets the user of the service, his or her family and relations between staff members. The module provides facilitation techniques.

Finally, practical training is carried out within existing structures (130 hours).

Example 2 - Vocational training for operators providing services in child care

This training programme consists of laboratories managed by several districts in the framework of an agreement for coordinating education.

A standard training course concerned with providing an update of information for suppliers of services to children between 0 and 6 years is based on three modules:

    Module A (20 hours): leadership, responsibility and decision-making capacity within groups of operators working together. The contents of this module include inter-personal communication and listening skills; educators are made aware of the need for circulating information and of problem resolution mechanisms;

    Module B (18 hours): music, sound and fantasy. The module includes analysis, experimentation, design and invention of thematic games based on music and sound exploration. The aim is to integrate music in the processes of learning, socialising, contact, collaboration and communication between children;

    Module C (18 hours): laboratory of psychomotricity, communication and prevention, psychomotor games and practices.

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